Coming soon to 1,700 residents: the National Citizen Survey

Date: March 14, 2019

This National Citizen Survey map shows the distribution surveys being mailed to Township residents at large and by ward

1,700 Ferguson Township residents selected at random will soon find a notification in their mailboxes about the National Citizen Survey™. 

On behalf of Ferguson Township, National Research Center, Inc., in partnership with the International City/County Management Association (ICMA), will be asking these residents to participate in this community survey about their quality of life. 

Among the questions participants will be asked are how they rate Ferguson Township on these qualities:

• As a place to live, work, visit, retire, raise children
• As a safe community
• Ease of travel and commuting; traffic flow
• Natural environment
• Housing options, including affordability 
• Recreational and fitness opportunities
• Opportunities to get involved in Township matters
• Openness and acceptance of the community toward people of diverse backgrounds 

In addition, the Township was interested to know whether participating residents have made efforts to conserve water, talked to their immediate neighbors, observed and reported a code violation, or attended a public meeting—all indicators of how concerned, active and engaged residents are in this community.  

The selected residents will receive three mailings: 1) a postcard notifying them that the survey is coming, 2) the survey of 13-plus questions and instructions, and 3) a follow-up letter and survey reminding them to participate. Participating residents will receive a postage-paid return envelope; however, they will also be provided with a link where they can complete the survey online.  

The last time Ferguson Township asked residents to participate in a community survey was in 2011. The 2019 survey will evaluate how policies and programs implemented since 2011 have improved or worsened resident satisfaction across a number of service areas. 

The Ferguson Township Board of Supervisors authorized the National Citizen Survey from ICMA and National Research Center, given their 20 years of experience measuring needs and organizational performance in local government.  

Ferguson Township Assistant to the Manager Centrice Martin has been working collaboratively with the Township's Department Directors and the National Research Center to facilitate the process of surveying Township residents. “I am excited that the Township is offering this survey to our residents,” she said, “and I encourage all residents who receive the survey in the mailing to participate and respond. We are also excited to offer the residents who do not receive the survey in the mail the ability to complete the survey at the Township's website. Their answers to the survey questions will help inform future decisions about the Township’s programs and services.”